Returns & Exchanges

Returns

At BIGRIG88, we do not accept returns for change of mind.

All return requests are assessed on a case-by-case basis. If your return is approved by the BIGRIG88 team, a store credit will be issued.

Please note:

• Personalised or custom-made products are strictly non-returnable.
• We do not offer cash refunds for change-of-mind purchases.

Incorrect, Damaged or Faulty Items

We're sorry if you've received an incorrect, damaged or faulty item.

Please contact us within 7 days of receiving your order by emailing big.rig.88@outlook.com. Include your order number and photos of the issue so we can assess the problem as quickly as possible.

If BIGRIG88 has sent you the wrong item, or your item arrives damaged or faulty, we will work with you to resolve the issue. Where appropriate, we will provide a replacement, store credit, or refund, and BIGRIG88 will cover the return shipping costs.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery so we can investigate and assist you.

Exchanges

If you've ordered the wrong size or product, please contact us within 14 days of receiving your order to arrange an exchange.

To be eligible for an exchange, items must:

• Be in brand-new condition.
• Be unworn and unwashed.
• Have all original tags attached.
• Be returned in the original, undamaged packaging.
• Include proof of purchase.

Once your returned item has been received and inspected, we'll send your replacement item.

If the requested size or product is unavailable, a store credit will be issued.